Questions, answered

Every product we sell comes from an authorised distributor, arrives sealed, and carries a readable batch code and expiry date. We check each shipment against the manufacturer's batch records before it reaches a shelf. If anything you receive looks tampered with, message us on WhatsApp and we will replace it.

Most of our catalogue is built for type 4 hair. Filter the shop by hair type 4c, or take the two-minute Hair Journey quiz — it factors in your curl pattern, porosity, main concern and budget, then recommends a full routine rather than a single item.

Porosity is how easily your strands take in and hold water. Zimbabwe's dry Highveld winters and hard municipal water make it the single most useful thing to know about your hair: high-porosity hair loses moisture fast and needs heavier sealants, while low-porosity hair rejects heavy products and needs lighter, warm-applied layers. Our porosity test guide in the tips library walks you through checking yours at home.

Yes. Alongside international brands we hand-whip our own small-batch butters and oils in Harare, including a chebe and shea growth butter and a baobab and marula elixir made from southern African oils.

Yes — EcoCash is our main payment method. At checkout you choose EcoCash, send payment to our EcoCash number shown on the checkout page, then enter the confirmation reference from your SMS. Your order is confirmed as soon as we match the reference, usually within a few minutes during business hours. You can also reserve your items and pay later from your private order link.

All orders are charged in USD so the price you see is the price you pay, with no exchange-rate surprises at the till.

Yes, in USD cash at collection points that accept it — the collection points page marks which ones do. Choose cash at checkout and pay at the counter when you pick up. Home deliveries are EcoCash only, because our couriers do not carry cash.

Two ways. Collect free from our Joina City counter in the Harare CBD, or from a partner pharmacy or salon near you for a small handling fee. Or choose home delivery — Harare from $3, Bulawayo from $4, major towns from $6, with free delivery on larger orders.

We deliver nationwide. Harare and Chitungwiza are same or next day, Bulawayo one to two days, major towns such as Mutare, Gweru, Masvingo, Kwekwe and Victoria Falls two to four days, and outlying areas three to seven days.

Every order gets an order number and a tracking link. Enter your order number and WhatsApp phone on the Track Order page to see the current status, from payment confirmed through to ready for collection.

Yes. Nothing in the catalogue is ever blocked because the shelf is empty — you add it to your basket and check out exactly as normal. At checkout we tell you which items are not on hand today, and we fill every order within 7 days. You will only see an item without an Add to basket button if we have discontinued it entirely.

Anything in stock is packed and ready within one to two days. Anything we have to bring in is filled within 7 days of your order — that is a commitment, not an estimate. If we are going to miss it we tell you before the deadline and you can cancel for a full refund. If part of your order is coming later it may arrive in more than one go, and we WhatsApp you as each part is ready.

It means the item is not on our shelf right now but we will source it for you. You pay the same price, you order it the same way, and it reaches you within 7 days. Items showing “In stock” or “Only a few left” are with us already and go out in one to two days.

No. The price and the payment are exactly the same whether an item is on the shelf or coming in. Nothing about your payment changes because part of your order follows later.

You earn Glow Points on every completed order, tied to your WhatsApp number — no card and no sign-up form. Points build up and come off the price of a future order. Check your balance any time on the Glow Points page.

Message us on WhatsApp and tell us what happened. Unopened products can be exchanged within 14 days of collection. If a product was recommended by the quiz and it did not suit your hair, we will help you swap it for something that does.